GioBiz is run by Henmack Integrated Technologies Ltd (RC 9537539). Our rule is simple: we keep data while it is needed to give you the service, to meet the law, or to settle a dispute — and no longer.
1. How we decide how long to keep something
For some data we have a fixed time. For others we have not yet set a number of days. Where there is no fixed time, we ask three questions:
- Do you still need it to use GioBiz (for example, your account is still open)?
- Does a Nigerian law say we must keep it (for example tax and accounting records)?
- Do we need it to show what happened in a dispute, a fraud case or a security problem?
If the answer to all three is no, the data should be deleted. We will add fixed times to this page as we set them, and change the version date at the top when we do.
2. How long we keep each kind of data
| Data | How long | Why |
|---|---|---|
| One-time codes (OTP) | Deleted when used, or after at most 10 minutes | Sign-in and recovery |
| Account details, business records, products, customers, staff | While your account is open; deleted when a deletion request is completed (see section 3) | To run the service |
| Sales, orders, invoices, payments, tax records | While your account is open, and after it closes for the period Nigerian tax and accounting law requires (up to 7 years) | Legal obligation |
| Orders placed through a shop link (buyer name, phone, address) | While the shop's account is open; then as sales records above | The shop's order history, deliveries, disputes |
| Identity check results (verified name, date of birth, face-match score, masked ID number, reference) | While your account is open | To show you were checked; re-checks |
| ID photos and selfies kept for a check by a person | No fixed time yet. Kept in private storage while your account is open; deleted when a deletion request is completed | To review and, if challenged, show the check |
| Rider live location | Live tracking keeps only the rider's latest position; each new position replaces the last one. A location saved as proof of pickup or delivery stays with that shipment record | Tracking the delivery in progress |
| Shipment addresses and map points | With the shipment record, as business records above | Delivery history and disputes |
| Messages, chats and attachments | No fixed time yet. While the account they belong to is open | Conversation history for the business |
| Jobs and Talent (profiles, CVs, answers) | No fixed time yet. While your account is open, or until you remove them | Job applications and matching |
| Ask Gio questions and answers | No fixed time yet. Kept with your account; recent answers are also saved with our AI cache provider (Upstash) | Answering you and faster repeat answers |
| Records of what you agreed to (terms, policies, consents), with IP address and device details | While your account is open, and afterwards for as long as we may need to show what was agreed (for example in a dispute) | Proof of consent and agreement |
| Activity and audit logs | No fixed time yet. As long as needed for security and disputes | Security, fraud, disputes |
| Error reports and server logs | For the time our error-report (Sentry) and hosting (Cloudflare) providers keep them, and in our own error log with no fixed time yet | Finding and fixing faults |
| Team alerts in our private Telegram chat | Until we delete them; they are not deleted automatically | Running the service day to day |
| Signed-in sessions on a device | Until you sign out or the session is ended | Security |
| Backups | A copy is made every day. Old copies are removed as they are replaced; our target is 30 days | Recovery after a disaster |
| Marketing emails and browser notifications | Until you turn them off | Your consent |
3. Deleting an account
- How to ask: business owners use Settings → Delete my account in the app. Everyone else, or anyone who cannot sign in, emails support@giobiz.com. See Account Deletion.
- What happens: deletion is a request we complete within 30 days. We first check the request really comes from the account holder.
- What we keep: some records the law requires us to keep — sales, payments and tax records — are kept for the legal period and then deleted.
- Backups: copies in backups disappear as old backups are replaced.
4. Your rights
Under the Nigeria Data Protection Act (NDPA) 2023 you can ask to see, correct, delete, restrict or take a copy of your data, object to how we use it, and withdraw consent you gave. Email support@giobiz.com with "Data Protection" in the subject. We reply within 7 days and complete requests within 30 days. You can also complain to the Nigeria Data Protection Commission (NDPC). Full details are in section 10 of the Privacy Policy.
5. Security
Data travels over encrypted connections (HTTPS). Each business's data is kept separate from every other business's. ID photos, selfies and message attachments are kept in private storage. Bank payout details are stored with restricted access; card details never reach GioBiz.
6. Changes
When we change this page we update the version and date at the top. For important changes we will also tell you in the app or by email.
7. Contact
- Email: support@giobiz.com
- Data Protection contact: [Data Protection Officer — name to be added by GioBiz], via support@giobiz.com
- Henmack Integrated Technologies Ltd (RC 9537539), Lagos, Nigeria